Description based on the Act on Specified Commercial Transactions

As of September 30, 2023

Description based on Specified Commercial Transactions Law

address: 〒541-0057
Honmachi Minami Garden City 7th floor, 3-6-1 Kitakyuhojicho, Chuo-ku, Osaka-shi, Osaka Prefecture

Selling price: Details for each product are available on their respective pages.

Fees required in addition to the product price: ・Consumption tax (Prices are listed inclusive of 10% tax.)
・Cash on delivery fee
・Shipping fee is a flat rate of 600 yen (tax included) nationwide. However, shipping to Hokkaido and Okinawa is 800 yen (tax included). Additional shipping fees may apply to some remote islands.
※If the total amount of your order is 6,600 yen (tax included) or more, shipping is free nationwide.

Application Validity Period: As a rule, we will allow a period of 5 days following the order confirmation (the dispatch of an automatic email for order confirmation).

Payment method: ・Credit card (VISA, MASTER, AMEX, JCB)
・Bank transfer
・Cash on delivery
・Google Pay
・Apple Pay
・Shop Pay
・Paypal

Payment deadline: ・For cash on delivery
Please pay the amount to the delivery person at the time of product delivery.

Delivery time: After confirming your order, we will ship within 5 business days.
Please note that there may be delays due to busy periods, weather, and traffic conditions.
※ In the case of bank transfer, we will ship within 5 business days after confirming the transfer.

Returns/Exchanges: We do not accept returns or exchanges for reasons attributable to the customer. However, if the following conditions are met, we will accept returns or exchanges within 10 days of receipt of the product.
Please note that we will not accept returns or exchanges without prior notification.

[Conditions for Returns and Exchanges]
・If the product has been damaged during delivery
・If the received product or quantity differs from what was ordered
・If the product is defective

《Contact information》
info@cedoux.com

Other than the above, we will not accept returns or exchanges for any reason if any of the following conditions are met

[Conditions where Returns and Exchanges are Not Possible]
・If more than 10 days have passed since the product’s arrival before contact is made
・If the product has been damaged or scratched while in the customer’s possession
・If the product has been opened or used
・If product labels, outer packaging, etc. have been lost
・If the order was made incorrectly by the customer
・If the product was purchased in-store

Shipping Costs for Returns: In the case of a product error, we will handle the return shipping costs on our end.