Privacy Policy

Privacy policy

Here at our company, we ensure that our valued customers can confidently purchase our products or use our services by providing us with a minimum amount of personal information. We pay the utmost attention to the protection of this information. Our philosophy regarding the protection of personal information is as follows.


  1. When purchasing our products or using our services, we only use the personal, group, and corporate information provided to us (including the information of individuals, groups, and corporations registered as members on the ‘CEDOUX Official Online Shop’) for the development and provision of cutting-edge features and services. We pay meticulous attention to the protection of member’s personal information.


  2. The scope of this privacy policy applies only to the personal information provided by users when purchasing products or receiving services at our stores and the ‘CEDOUX Official Online Shop’ (hereinafter referred to as ‘stores, etc.’). (The scope is stipulated in the following Article 1).


  3. Except as expressly provided in these terms, we will not use it for any purpose other than the intended one. (The purpose is stipulated in the following Article 2).

  4. Except as expressly provided in these terms, we will not disclose to any third party (including those outside of Japan). (Management is stipulated in the following Article 2).


  5. We will regularly conduct appropriate management in accordance with the methods stipulated in these terms and conditions.

  6. The store reserves the right to change the privacy policy without the user’s permission.



When a store, etc. changes the content of personal information acquisition, usage, or disclosure, it will notify the user by disclosing the change in the notice on our website and reflecting it in this Privacy Policy so that the user can be aware of the content.

Article 1. Scope of Applicability of Privacy Policy of Stores, etc.

  1. The privacy policy of the store, etc., applies to personal information provided by users when they purchase products or receive services from the store, etc. The privacy policy of the store, etc., applies to personal information provided by users when they purchase products or receive services from the store, etc.


  2. Personal information provided or collected when customers use our stores or services is managed in accordance with our stores’ philosophy on personal information protection.


  3. The scope of application by our stores and services is limited to personal information provided or collected when customers use our stores or services. Services of other organizations or companies connected via links, etc., are outside the scope of application.


  4. Use of services at stores, etc., is at the user's own risk.


  5. We assume no responsibility whatsoever for any damages resulting from the use of information obtained from our website or other websites linked to our website.

Article 2. Collection and Use of Personal Information of Stores, etc.

Within our stores and on the ‘CEDOUX Official Online Shop’, we require certain personal information from our registered users (hereinafter referred to as ‘members’) in order to develop and provide the most cutting-edge features and services. This is necessary for us to ensure the best possible experience for our members.


  1. We kindly ask that you manage your shop ID and password responsibly.
    - Please do not disclose, lend, or transfer your password, even to acquaintances or friends.
    - We request that you refrain from writing your password in emails or on the Q&A section of our website.

  2. The personal information collected is used only to the extent necessary for members to purchase products in our stores or receive our services, and will not be provided to any third party (including those outside of Japan), except in the following cases.


  3. When we have the member's consent
    - When we send an e-mail to a member to request consent for the use of his/her personal information
    - When we outsource business to a company that has signed a confidentiality agreement with us in advance and disclose the information to the extent necessary for the performance of that business
    - When sending e-mail or direct mail to members who have given prior consent to advertise or promote our company or our business partners, etc.
    - In the event that a member's conduct on the "CEDOUX Official Online Shop" violates the "CEDOUX Official Online Shop" policies and notices, the "CEDOUX Official Online Shop" terms of use, etc., and when it is deemed necessary to protect the rights or property of other members, third parties (including those located outside Japan) or the Company. If it is deemed necessary in order to protect the rights or property of other members, third parties (including parties outside Japan), or the Company.
    - When disclosure of personal information is requested by a court of law, an order of a government agency, or other legal provision, or when it is necessary for criminal investigation, elimination or prevention of infringement of the rights of a third party (including persons located outside of Japan), or other similar reasons.


  4. The member agrees in advance to the use of his/her personal information in the manner set forth above, and shall not object to the use of his/her personal information.


  5. We may also share members' personal information with our business partners in the following cases
    - For business reasons, such as special services for members. In such cases, we will ask for the member's consent before providing the information, and will not provide the information without consent.
    - For statistical data preparation, market research, or data analysis. In such cases, we will only provide information that has been processed in such a way that specific individuals cannot be identified.

Article 3. Measures Taken for the Safe Management of Personal Data

  1. Our company takes organizational, human, physical, and technical measures to manage personal information appropriately and securely. These measures include password management for media containing personal information, access restrictions to information equipment, disposal of documents containing unnecessary personal information through dissolution, and restrictions on the removal and copying of documents containing personal information. For more details, please contact the office mentioned in Article 7.

Article 4. About disclosure requests

  1. Our company will respond within a reasonable range based on laws and regulations if a member wishes for the notification of the purpose of use of personal information, disclosure (including disclosure of third-party provision records), correction, addition or deletion, or suspension of use. If you wish to request disclosure, etc., please submit a document in the format specified by our company (please contact the office mentioned in Article 7) along with personal identification documents (such as a driver’s license). Please note that for the notification of the purpose of use of personal information or disclosure (including disclosure of third-party provision records), a fee of ex. 500 yen per item will be charged.

Article 5. Use of Cookies and Google Analytics (Information for customers using the ‘CEDOUX Official Online Shop’)

  1. Cookie
    We use cookies for purposes such as improving our services to our customers, and for the delivery and promotion of our products. Cookies are a mechanism that saves files such as usage history and input content that were sent and received between the internet browsing software (browser) and the server when using a web page, on your computer. If you have allowed the sending and receiving of cookies in your browser settings, we may obtain the cookies stored on your computer and link the collected behavioral history and personal information. In addition, we may refer to the cookies stored on your computer via a third party to whom we have entrusted the delivery of advertisements or web pages other than our site, and may deliver and promote our products according to your interests and preferences. You can select from ‘Allow cookies’, ‘Reject cookies’, ‘Notify when receiving cookies’, etc. in the settings related to the sending and receiving of cookies by the browser settings. Please note that if you choose to reject cookies, you may not be able to receive some of the services we provide.
    ＊A cookie is information that is sent from the server computer to the member’s browser and is stored on the hard disk of the computer that the member is using.



  2. Google Analytics
    We conduct online advertising through remarketing by Google Analytics. Third-party distributors, including Google, are posting advertisements on various sites on the Internet. You and third-party distributors, including Google, combine first-party cookies (such as Google Analytics cookies) and third-party cookies (such as DoubleClick cookies), and based on your behavior when you accessed the advertising site in the past, we create, optimize, and deliver advertisements according to your interests and preferences.

Article 6. Use of SSL (Information for customers using the ‘CEDOUX Official Online Shop’)

  1. When entering personal information, we use SSL (Secure Sockets Layer) technology to ensure security and prevent these information from being intercepted, interfered with, or tampered with.
    ＊SSL is a function that encrypts information to prevent eavesdropping and tampering with data transmission. By using SSL, it is possible to send information more securely.

Article 7. Contact Information

If you have any questions about our approach to the personal information indicated here, or if you need to change your membership information, withdraw your membership, or if there is anything unclear, please contact us at the following address via email.


  1. Personal information management contact: contact@comphenet.co.jp

  2. Person responsible for joint use of personal information　
  3. 　ComPhenet Co., Ltd.
  4. 　　Head office location 7F Honmachi Minami Garden City, 3-6-1 Kitakyuhojimachi, Chuo-ku, Osaka-shi, Osaka 541-0057
  5. 　　Representative Director Haruka Tamura